The professional licensing board has the authority to license and regulate the professionals under its jurisdiction. Protection of the public is the boards' primary responsibility. Complaints are a method of informing the board about a professional's action. A uniform complaint procedure assures consistency in processing complaints. It also assures confidentiality, efficiency and accountability.
Persons calling in with a specific complaint will be asked if they wish to file a written complaint. If the person chooses to file a complaint, a complaint form and pre-addressed envelope stamped "confidential" will be mailed to them. The office accepts only written complaints.
Upon receipt of the complaint in the board office, the Bureau Chief opens the envelope, reviews, prioritizes the complaint and gives it to an administrative assistant. The administrative assistant will send a letter to the complainant acknowledging that the complaint has been received and that it has been given to the board for action. The letter states that another letter will follow regarding the board's decision.
All complaints received are acted on. All staff are bound by confidentiality.
