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Iowa WIC - 1-800-532-1579 or (515) 281-6650
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Using Benefits

Groceries

Where Do I Shop?

To locate local stores that accepts WIC checks, contact your local WIC Office.

How Do I Let WIC Know if I had a Problem Using my Checks?

The Iowa WIC Program is very interested in knowing about specific problems you have using your WIC checks. If you have a problem or a complaint, please send us a message with contact information if you would like to discuss your concern here: Contact Us or fill out the attached form and mail it to us.

I Was Disqualified from WIC. How Do I Appeal this Decision?

Your Appeal Rights:

  1. Send a written request for a hearing to your local WIC agency within 90 days of receiving the notice.

  2. The hearing officer will schedule a hearing within 21 days of receiving your request. You will receive notice of the time, place and date at least 10 days before the hearing.
  3. Before and during the hearing, you have the right to read all of the public documents on file about the decision that is under appeal.
  4. During the hearing you may speak for yourself or be assisted by a relative, friend, other person, or lawyer at your expense; bring witnesses; question or refute any testimony or evidence; question any adverse witnesses; and provide evidence to establish facts and circumstances related to your case.
  5. The local hearing officer will issue a written decision within 45 days of your request for the hearing unless a longer time period is agreed upon by both parties.
  6. Either party may appeal the written decision to the Division Director, Division of Health Promotion and Chronic Disease Prevention, Iowa Department of Public Health. This appeal must be made within 15 days of the mailing date of the decision made by the local hearing officer. The procedures listed above must be followed for a second appeal about the decision.